|About the Book|
Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated,MoreMany books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The authors previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the how to for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization. This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computer-based training on how to use these tools.Benefits:Comply with quality standards, such as ISO 9001:2000, and regulatory requirements, such as Sarbanes-Oxley.Develop a unifying view of how an overall business works as a system.Implement a very high impact, well-integrated and cross-functional systems approach to managing all aspects of the business.Understand how all processes and tasks within the organization contribute to achieving the companys overall business goals.Provide a foundation for a systematic and proactive approach to business process improvement that will result in real and tangible improvements in cost and effectiveness.